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部分题库分析如下：
1. A user reports that their computer is running considerably slower after visiting a website. The user's PC has a current antivirus package that is running correctly. Which of the following should the technician do FIRST in order to diagnose the problem?
A. Clear the web browser history.
B. Run an anti-spyware tool.
C. Defrag the user's hard drive.
D. Run the CHKDSK utility.
Answer: B
2. Which of the following protocols would a technician use to run commands on a remote computer?
A. NETBIOS
B. FTP
C. SMTP
D. TELNET
Answer: D
3. Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges?
A. Remote Desktop Users
B. Power Users
C. Administrators
D. Backup Operators
Answer: D
4. A customer wants to change the file system on a Windows 2000 PC from FAT32 to NTFS without destroying data. Which of the following is correct?
A. From the command line run XCOPY *.* C: /M
B. From the command line run FORMAT C: /FS:NTFS
C. From the command line run XCOPY *.* C: /-Y
D. From the command line run CONVERT C: /FS:NTFS
Answer: D
5. An inkjet printer has poor color registration. Which of the following should be done FIRST to resolve the problem?
A. Clean the printheads.
B. Replace the toner.
C. Calibrate the device.
D. Replace the drum.
Answer: C
6. A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?
A. Replace all of the laptop's memory.
B. Reseat the laptop memory.
C. Perform a Windows Update.
D. Replace the motherboard.
Answer: B
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